Pre-Order


All pre-orders will not be billed until the item is available for shipping.
Pre-order items will only be billed via PayPal once the item arrives at our warehouse.
Pre-order images may be prototype production photos which can be different from the finished product.
All release dates and prices are tentative and are subject to change without notice due to possible complications, delays in shipping, or production with the manufacturer.

If you have any other questions or concerns regarding pre-order, please contact us at sales@kidnemo.fm

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Payment


Kid Nemo Company accept PayPal only and PayPal will be able to accept Visa, Master, Discover and American Express. Payment is not required for pre-order items, our system will send you a payment request ( arrival notice )for you to complete your pre-order when the item is ready to ship.
For pre-order item you may re-combine them as they arrived to our warehouse or after you received our payment request ( arrival notice ). When you receive 2 or more payment requests for different items, you will be redirected to our website to combine your order. After your order has been combined, you will be directed to PayPal to make the payment.

PayPal payment must be completed within 10 business days after receiving the PayPal Payment Request otherwise it will be subject to cancellation.

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Shipping
Domestic USA


Kid Nemo Company will ship using USPS ( USPS Priority ) and UPS ( UPS Ground ) for all of our domestic packages. Please allow 3 -7 business days for your item to arrive.
A tracking number will confirm the pickup date from Kid Nemo Company and delivery to your shipping destination as well as when that delivery takes place.
You will receive your tracking number via e-mail when the order is shipped.

If you have not received your order after the estimated arrival date, please check your mail box for Undeliverable Shipment notice from USPS or UPS. Most of the time your local post office will have your package.

International


International orders shipped via USPS ( EMS ) will have a tracking number and insurance. Please allow 5 - 7 business days for your item to arrive. You will receive your tracking number via e-mail when the order is shipped. If shipped by USPS ( Standard Air mail ) no tracking number or insurance will be provided. Please allow 7 - 14 business days for your item to arrive. You will not receive any tracking number for regular air mail.

If you have not received your order after the estimated arrival date, please check your mail box for Undeliverable Shipment notice from USPS or UPS. Most of the time your local post office will have your package.

International Duties, Taxes, and Regulations

Kid Nemo Company is not responsible for any and all import duties, taxes or brokerage fees. Certain products may have restrictions or other regulations that may prohibit delivery to your country.
IMPORTANT: Please contact your local customs department for more information.

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Return Policy


Kid Nemo Company guarantees unused/unopened or defective merchandise within 5 days after the merchandise was accepted by the customer. Orders are carefully inspected for quality, assortment and proper packaging prior to shipment. If for any reason you are not delighted with the order you receive, you are welcome to return most unused/unopened items (some merchandise are non refundable or returnable) within 5 days for a full and prompt refund or replacement. Since Kid Nemo Company deals with popular collectibles, some merchandise may sell out. If so, Kid Nemo Company may not be able to send a replacement and will give you a refund instead.

Steps to take to make a return.

If you have eligible products to return, you can e-mail us at sales@kidnemo.fm to obtain an RMA Number. Returns cannot be processed without a valid Return Merchandise Authorization (RMA) Number. You can return unused/unopened or defective products sold by Kid Nemo Company for 5 days from the receipt of your shipment. Products must be returned in their entirety (no partial cases) in the original condition and packaging (items sent to you in mint condition MUST be returned in mint condition), in sell-able condition, without missing parts, and with the invoice (either original or a copy).

Your form of payment will be credited for the price of the items and any taxes. This credit will not include any original shipping and processing charges unless products are damaged during transit.
Your credit will appear AFTER Kid Nemo Company receives and processes your returned item as long as the item meets all criteria stated in this return policy. Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for any refund to appear on your statement.

WARNING: Any merchandise returned to Kid Nemo Company with no RMA number or authorization will be returned to sender and will NOT be accepted by Kid Nemo Company.

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Cancellation
Pre-order

You may cancel the order by e-mailing us anytime before the PayPal Payment Request is sent to you.

In-stock

You may cancel the order by e-mailing us anytime before Kid Nemo Company ships your package.

Depending on the frequency, order amount, and reasons of cancellation, Kid Nemo Company may stop taking orders from customers who repeatedly ask for cancellation.

Reasons we may cancel your order

You order will be canceled if PayPal Payment Request does not reach you or you do not receive our Paypal Payment Request. Please make sure you enter the correct e-mail address in order to receive our e-mails.

If customer fails to make the payment within 10 days after receiving the PayPal Payment Request Kid Nemo Company reserves the right to cancel your order.

Manufacture problem or supply shortage.

If you have any question, please contact us via e-mail at: sales@kidnemo.fm.

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